At OriginalCV.co.uk, we strive to provide high-quality CV writing and career support services. We are committed to customer satisfaction and aim to ensure that our clients are happy with our services. However, due to the nature of our work, we have specific refund policies in place.
Eligibility for Refunds
- Refunds may be considered under the following circumstances:
Order Cancellation:
- If you cancel your order before work has commenced, you are eligible for a full refund.
- If work has already begun, a partial refund may be granted at our discretion, depending on the stage of completion.
Non-Delivery of Service:
- If we fail to deliver your CV within the agreed timeframe and no communication is made regarding a delay, you are eligible for a full refund.
Dissatisfaction with the Final Product:
- If you are not satisfied with your CV, we offer unlimited revisions within 14 days of delivery.
- If, after revisions, you are still dissatisfied and can provide valid reasons why the CV does not meet the agreed requirements, a partial refund may be issued.
Duplicate Payments:
- If you accidentally make a duplicate payment, we will issue a full refund for the extra charge.
Non-Refundable Situations
Refunds will not be granted in the following cases:
- If the work has been fully completed and delivered as per the order.
- If the client fails to provide required information or responds after significant delays.
- If the dissatisfaction is based on personal preference rather than a failure to meet the agreed service requirements.
- If a refund request is made after 14 days of delivery.
Refund Process
To request a refund, please email support@originalcv.co.uk with your order details and a reason for the request.
- Refund requests are reviewed within 5-7 business days.
- Approved refunds will be processed via the original payment method within 7-10 business days.